hello when i download the data from Amazonjp ，all the message Garbled，what should i do？

Hello! 
I apologize for the inconvenience. 
Please, change your regional settings. How to do it: https://drive.google.com/file/d/0B1ZsSI_75knVQUpLazBoUk0wQmc/view?usp=sharing

In case you still face any problems with exported data just let us know. 

Regards,
Alexis AMZScout 

hello,  i change the regional as you said ,but the data i download still garbled , please advise.

Hi!

We would ask you to help us and try all possible variants in order to find the error reason.

1) Please, reload your browser;

2) remove the extension;

3) clean cache and cookie;

4)Download it again using the link https://chrome.google.com/webstore/detail/amzscout-pro/njopapoodmifmcogpingplfphojnfeea?authuser=1

5) make sure that you enter the extension with the same Facebook/ Google/ Chrome account.

Let me know if you still have the same issue then.

Alexis AMZScout 

I have the same problem, not solved  by using your method 

Hello.

Please, provide email connected to the license to support@amzscout.net for checking.

Thank you in advance!

Alexis AMZScout