chrome extension not showing information

I don't know what is wrong with the extension, it doesn't show almost any information at all about any product, please take a look at it  

_Hi!

_{We would ask you to help us and try all possible variants in order to find the error reason.}

_{1) Please, reload your browser;}

_{2) remove the extension;}

_{3) clean cache and cookie;}

_{4)Download it again using the link https://chrome.google.com/webstore/detail/amzscout-pro/njopapoodmifmcogpingplfphojnfeea?authuser=1}

_{5) make sure that you enter the extension with the same Facebook/ Google/ Chrome account.}

_{Thank you in advance!
Regards,
Alexis AMZScout Support Team}