Hello, 
could you please provide us your email which is connected to the license? WIll check your subscription. 
Thank you in advance. 

Looking forward to hearing from you soon.
Best regards,
Alexis AMZScout team

Hello,

sorry that this causes you such inconveniences.

Unfortunately, we don't support this marketplace that's why the data is incomplete.

The list of supported amazon marketplaces you can check at our web site: https://amzscout.net/

Best regards,

Alexis AMZScout team

Hello.

Sorry for the issue you faced. 

Please, provide the link for your good and other goods to support@amzscout.net and we would check them as soon as possible.

Regards.

Alexis AMZScout

Hello!

I apologize for the inconvenience. Sure, we will help you!

Could you please send your email which is connected to the account and the screen of the issue? 

Thank you in advance!

Regards,

Alexis AMZScout

Hello, Jon! 
Thank you for getting in touch and examples. 
Have asked our developers to check. Unfortunately, for some products which are available from 2018, our system still couldn't collect the keywords. But they will be collected later. 
I apologize for this inconvenience. 

But I would like to recommend you other tools for working with keywords:

web app (it includes keyword explorer) and keywords tracker https://chrome.google.com/webstore/detail/keyword-tracker-by-amzsco/fgkhimnkbaccbhigaeoggfbmggdidjjj.

The web app includes the Keywords Explorer which allows you to find keywords based on different product categories.

To sign in to WebApp go to https://amzscout.net hit on " Sign in to web app" in the right upper corner, and use your email and password or Weibo or google account.

Keyword tracker allows monitoring both your products and your competitors’ offerings.

Tutorial

Best regards,

Alexis AMZScout team

Hello, Nash! 
Sorry that you had to wait for the answer. We have already answered you via email. Please, check. 
Once again sorry for the inconvenience. 

Best regards,
Alexis AMZScout team

Hello.

We already provided an answer via email.

Let me know if you have any other questions.

Regards.

Alexis AMZScout

Hello!
Are you not satisfied with our tools?
If you've paid using PayPal, you can cancel the subscription in your PayPal account: https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a-subscription-faq577

Otherwise, please, contact our support: amazondevcrew@gmail.com. 

We would highly appreciate if you could specify the reason of cancellation since we are interested in improving our service. Thank you!

Best regards,
Alexis AMZScout team

Hello! 
Thank you for getting in touch! 
Have forwarded it to our developers. Will fix this issue! 

Best regards,
Alexis AMZScout team